Frequently Asked Questions


Bedding

Linen is made from flax, which is a rare product that represents less than 1% of all textile fibers consumed worldwide.

The English word "flax" has been purposefully chosen. It translates the notion of the "linen fibre", and is more appropriate than the generic word "linen" whose definitions take in the thread, linen textiles, and homeware textiles.

With a goal to provide the highest quality in sourcing, our yarns are spun in one of the oldest flax mills in Europe and dyed before woven into fabrics. Meaning the fabrics are made in a way that it is long lasting with a more desirable finish.

The production process consists of six main stages: yarn spinning, weaving, designing, dyeing, finishing, and sewing. Having all these stages completed under one roof allows us to control the quality of our products.

Visit any of the Örling & Wu shop-in-shops locations to get your first-hand experience of our beddings.

Want to know if the sizes fit? Send us your duvet and/or mattress measurements to our Customer Care team and we can make sure you find the right fit for your bed.

Order our fabric swatches so you can easily match your colours at home, wash it to test it out and feel the quality without any pressure to buy.

Hand or machine was under 40ºC / 104ºF on a gentle cycle with similar colours using mild detergent. We recommend removing linen from the dryer while still slightly damp to air dry until it completely dries.

If you feel the need to iron, use a low setting. Do not dry clean, tumble dry on high heat, wring out, or use bleach. This will damage and shorten the life span of linen

Shipping

We ship across Canada, the USA, and Internationally. 

All orders are sent with tracking information and a signature is required upon delivery. Customer will receive an auto-email with the tracking information.

Orders will be shipped using Canada Post or a courier company of our choice using a 5-7 business day service.

Sömn Home is not responsible for any customs, duties or brokerage fees that may incur while exporting goods into your country of residence.

We start an investigation into the disappearance of the packing and will keep you updated every step of the way. 

Returns/Exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

To return your product, you should mail your product to: 

Sömn Home Inc.
#309-151 West Hastings Street
Vancouver BC V6B 1H4
Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@somnhome.com and send your item to: 

Sömn Home Inc.
#309-151 West Hastings Street
Vancouver BC V6B 1H4
Canada