This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

Free Carbon-Offset Shipping: Canada $150+, USA $300+ Sign Up to Enjoy 10% OFF First Order

Refund policy

Return Policy for Sömn Home

At Sömn Home, we take pride in the quality of our products and want you to feel confident in your purchase. We understand that circumstances may change, and to accommodate your needs, we offer three flexible return options: Credit Notes, Exchanges, and Returns.

30-Day Return Policy


You have 30 days from the date of receiving your item to initiate a return. This time frame allows you ample opportunity to evaluate your purchase and ensures your satisfaction with our products.

Eligibility Criteria for Returns:


For a return to be considered, the item must meet the following criteria:

  • Regular Priced Item: Only regular-priced items, non-sales items, are eligible for returns.

  • Condition: The item must be in the same condition as when you received it – unworn, unused, unwashed, with tags, and in its original packaging.

  • Proof of Purchase: A receipt or proof of purchase is required for all return requests.


Return Options:

  1. Credit Notes: Receive a credit note for the value of your returned item, which can be used for future purchases.

  2. Exchanges: Swap your item for a different size, colour, or product of equal value.

  3. Returns: Return the item for a refund.


In Vancouver, BC? You can exchange or return your order in person at the Sömn Home Showroom located at 28 Water Street, Vancouver, BC, V6B 1A4, Canada
Hours: 11 am - 5 pm (Tue-Sat), CLOSED (Sun-Mon)

To start a return please click here.


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to drop off or send your package. Items sent back to us without first requesting a return will not be accepted.


Questions or Concerns

If you have any questions or concerns about the return process or the eligibility of your item, please reach out to us at contact@somnhome.com


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item(s) so that we can evaluate the issue and make it right.


Exceptions/Non-Returnable Items:

Certain categories of items are ineligible for returns, including:

  1. Special Orders, Pre-Orders, and Custom Orders: These items are crafted or procured based on specific requests, making them non-returnable.

  2. Duvets and Pillows: For hygiene reasons, we are unable to accept returns on duvets and pillows.

  3. Sales and Discounted Items: Returns are not accepted for products purchased during sales or discounted periods.

Please note that returns for gift cards cannot be processed.


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
 

Shipping & Restocking Fees

Shipping & restocking fees are applicable for order refunds. They are in place to cover a portion of the cost of our shipping labels, and if applicable, cross-border fees. Additionally, these fees contribute to inspecting, administrating, cleaning and repackaging returns as well as credit card fees. This expense is not built into our prices because we believe in making our products available to you at the fairest possible price.

Return Procedures:

  • Canadian & US Returns Methods:

    • Shipping & handling fee + 3% restocking fee per item on paid price.

  • International Returns:

    • Orders shipped outside of Canada & United States are considered final sales.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return please contact us at contact@somnhome.com.

Sign up to get 10% off your first order.

Cart

No more products available for purchase

Your cart is currently empty.