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Shipping & Returns

Shipping

Receive free shipping with Canada for orders over $150 before tax. For US and the rest of the world, free shipping is applicable on orders over $300 before tax.

Shipping is excluded from all online product prices unless otherwise specified. Orders will shipped using Canada Post or courier company of our choice using a 5-7 business day service and includes insurance coverage for your purchase. A tracking number will be provided for all North American shipments.

Sömn is not responsible for any customs, duties or brokerage fees that may incur while exporting goods into your country of residence. Fees incurred from rejected packages will be the responsibility of the customer. 

Please note:
Pre-Order and Special Order delivery (restocking) times are provided as an estimate, never a guarantee and excludes delays or failures result from causes beyond the reasonable control such as accidents, acts of war or terrorism, civil or military disturbances, and nuclear or natural catastrophes or strikes.

 

Returns + Exchanges

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Special Orders and back orders are custom made upon order and are non-refundable. All Special Orders require 100% payment in advance and non-refundable after 24 hours.

Proof of purchase is required for all returns and exchanges. 

Simply contact us at contact@somnhome.com within 30 days of the delivery date and we'll assist you with the process.

Please note:
Pre-Orders and Special Orders are treated as a final sale, non-refundable, non-exchangeable and non-price matchable once the order has been processed.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few business days.

You will be responsible for paying for your own shipping costs for returning your item including any customs charges or duties that may be incurred. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@somnhome.com.

 

Sale and Discounted items

All sale and/or discounted items are final sale and do not qualify for refund.