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Frequently Asked Questions

Our most frequently asked questions here, if you still need help then please contact us at contact@somnhome.com

Product

Linen is made from flax, a natural fibre.

The English word "flax" has been purposefully chosen. It translates the notion of the "linen fibre", and is more appropriate than the generic word "linen," whose definitions take in the thread, linen textiles, and homeware textiles.

Our linen is sourced in Europe. Our yarns are spun in one of the oldest flax mills in Europe with 90+ years of experience and dyed before woven into fabrics. Meaning the fabrics are made in a way that it is longer lasting with a more desirable finish.

The production process consists of main six stages: yarn spinning, weaving, dyeing, finishing, and sewing. Having all these stages completed under one roof allows us to control the quality of our products and reduces carbon footprint.

All-natural eco-friendly fibre that is non allergic to skin.

Medium weight long staple linen for longivity and ultimate comfort.

Low impact productiom makes our linen less harmful to the environment.

Regulates body temperature, sweat wicking.

Keeps you cool in the summer, warm in the winter.

Hypoallergenic.

Soft from the start.

No-iron necessary.

Antibacterial.

No-pilling.

Anti-static.

Dries fast.

Hand or machine was under 30ºC / 86ºF on a gentle cycle with similar colours using mild detergent. We recommend removing linen from the dryer while still slightly damp to air dry until it completely dries.

If you feel the need to iron, use a low setting. Do not dry clean, tumble dry on high heat, wring out, or use bleach. This will damage and shorten the lifespan of linen.

Yes, you can mix & match any of our four bundle sets. Click here to visit Sömn's Mix & Match Bedding Collection.

size chart is available on our website. Get in touch here if you are still unsure, we'll be happy help you navigate size and fit of your bedding.

Please note, due to the nature of our linen fabric, please allow a +/- 2~3% of size difference from the size chart provided.

Yes, you can order our linen fabric swatches by clicking here.

To help you find the right match, we offer two fabric swatch sizes:

 Small: 3" x 3" (Raw edge, unwashed - for colour reference only)
 Large: 9" x 9" (Finished edge, stonewashed - for colour and texture reference)

Gift Cards

Gift cards do not expire in Canada.

You can not redeem a gift card for cash in Canada.

Sömn Home does not accept returns or refunds on gift cards.

Order Processing

Pre-order is an order that is pre-paid before the item(s) becomes available, with the understanding that it will be shipped later.

Special order is an order for an item specially requested by a customer. This type of order is treated as a final sale, non-refundable, non-exchangeable once the order has been processed. A 100% deposit is required to initiate a Special Order.

We accept the following payment methods:

Visa

Mastercard

American Express

Discover

Paypal

Shop Pay

Apple Pay

Google Pay

PayBright

Sömn Home reserves the right to cancel any orders suspected of fraudulent activity. Any orders canceled due to this will be notified by email refunded in full.

Canada

Alberta – 5% GST

British Columbia – 5% GST + 7% PST

New Brunswick – 15% HST

Newfoundland & Labrador – 15% HST

Nova Scotia – 15% HST

Northwest Territories – 5% GST

Nunavut – 5% GST

Ontario – 13% HST

Prince Edward Island – 15% HST

Quebec – 5% GST

Saskatchewan – 5% GST

Yukon – 5% GST

International

International orders may be subject to taxes and duties levied by the importing country. Customers are responsible for the payment of any duties and taxes not included in the original purchase price. Rejecting payment of duties and taxes will lead to your order being returned to us. In this event, you will be credited the amount you paid minus the restocking fee.

All orders begin processing the following business day. Please note, orders placed on Friday will begin processing on the following Monday as we are closed on weekends. We ship within 48 hours after processing has begun.

Please expect 5-7 business days for shipping within Canada and the USA, and 9-12 business days for international shipping. Delivery times do not include Saturday, Sunday, or statutory holidays.

When international orders reach their destination country, they may be subject to customs clearance procedures which may cause delays beyond original delivery estimates. Additional fees may also be incurred dependent upon the destination country’s import laws.

Customers are responsible for the payment of any duties and taxes not included in the original purchase price.

Shipping

All orders ship from our warehouse in Vancouver, British Columbia. You will receive an email with tracking information when your order has shipped.

Local deliveries do not receive a tracking. Your package will be delivered within the selected timeframe. Delay or schedule changes will be notified by our team via email or phone.

Fabric swatches are shipped with standard mail and does not include tracking.

FREE SHIPPING applies to:

Order with a Canadian delivery address of a subtotal exceeding $300 CAD.

Order with a Ameriacn delivery address of a subtotal exceeding $420 CAD.

To start a claim, please get in touch with us via email at contact@somnhome.com with your order number, full name, and email address.

We will start an investigation into your packing and keep you updated every step of the way.

Sömn Home is not liable for damages incurred during transit. Goods damaged in transit are the responsibility of the shipping provider, and we do not assume any liability for lost or damaged packages.

Return Policy

We offer 30 Days Exchange or Return. If you are still undecided, or the colour/size are not fitting correctly, you have 30 days after placing your order to request for either an exchange or a return.

 

To be eligible for a return, your item(s) must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or a proof of purchase.

Please inspect your items upon receiving your order. Contact us within seven days if an item is defective, damaged, or incorrect so that we can look into the issue and make it right.

Unfortunately, we cannot accept returns or refunds on used products, sale items or gift cards. Please refer to our Refund Policy for further information.

To start an exchange or return, please get in touch with us via email at contact@somnhome.com with your order number, full name, and email address.

Yes, a restocking fee helps cover the cost of shipping, materials, the time to inspect and process your return, and if applicable the re-importing fees back into Canada.

This expense is not built into our prices because we believe in making our products available to you at the fairest possible price.

Canadian Returns Methods:

Ship with any carrier of your choice - $15 restocking fee

Ship with a pre-paid return label - $30 restocking fee

USA Returns Methods:

Ship with any carrier of your choice - $45 restocking fee

Ship with a pre-paid return label - $60 restocking fee

International Returns Methods:

Ship with any carrier of your choice - $45 restocking fee

Trade Program

Yes, Sömn Home has a trade program for designers, hospitality, and retailers. For further information, please visit our trade program page here.

Warranty

If the product is defective in materials or artistry, you can return it for a repair, replacement, or refund at our discretion.

This guarantee does not cover damage caused by accident, improper care, negligence, everyday wear and tear, or the natural breakdown of colours and materials over extended time and use.

Please click here for more details.