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Frequently Asked Questions

Our most frequently asked questions here, if you still need help then please contact us at contact@somnhome.com

Product

Linen is made from flax, which is a rare product that represents less than 1% of all textile fibres consumed worldwide.

The English word "flax" has been purposefully chosen. It translates the notion of the "linen fibre", and is more appropriate than the generic word "linen" whose definitions take in the thread, linen textiles, and homeware textiles.

With a goal to provide the highest quality in sourcing, our yarns are spun in one of the oldest flax mills in Europe with 90 years of experience and dyed before woven into fabrics. Meaning the fabrics are made in a way that it is long lasting with a more desirable finish.

The production process consists of six main stages: yarn spinning, weaving, designing, dyeing, finishing, and sewing. Having all these stages completed under one roof allows us to control the quality of our products.

Sömn promises the highest quality, below are a list of linen benefits from our linen fabric. However, this doesn't mean all linens on the market are of the same quality, so make sure to do your research!

- All-natural fibre, Eco-Friendly with little processing

- Hypoallergenic, suitable for sensitive skin

- Regulates body temperature naturally, sweat wicking. Keeps you cool in the summer, warm in the winter.

- Natural antibacterial characteristic

- Gets softer with age

- Durable and long-lasting

- Stronger than cotton

- No-pilling

- Anti-static

- Dries fast

- No-iron necessary

- Sömn Linens are stonewashed which gives a beautiful soft texture

- Sömn Linens are 175gsm by weight; thicker than comparable brands on the market- Sömn Linens are spun, dyed, weaved, finished and sewn under one facility. Reducing carbon footprint and ensures highest quality.

Hand or machine was under 30ºC / 86ºF on a gentle cycle with similar colours using mild detergent. We recommend removing linen from the dryer while still slightly damp to air dry until it completely dries.

If you feel the need to iron, use a low setting. Do not dry clean, tumble dry on high heat, wring out, or use bleach. This will damage and shorten the life span of linen.

Yes, you can mix & match any of our four bundle sets. Click here to visit the Mix & Match collections page.

Want to know if the sizes fit? Send us your duvet and/or mattress measurements to contact@somnhome.com and we can make sure you find the right fit for your bed.

Yes, you can order our linen fabric swatches by clicking here.

We want you to be completely comfortable with your bedding selection and ensure your order is received with the perfect colour and feel in mind. To help you find the right match, we offer two sizes of fabric swatch samples to purchase.

- Size Small: 3" x 3" (Raw edge, unwashed - for colour reference only)
- Size Large: 9" x 9" (Finished edge, stonewashed - for colour and texture reference)

Swatches are FREE SHIPPING on regular postal service to all Canadian addresses. Flat rate shipping applies on orders outside of Canada. 

Gift Cards

Gift cards are not allowed to expire in Canada.

You can not redeem a gift card for cash in Canada.

Sömn Home does not accept returns or refunds on gift cards.

Order Processing

All orders begin processing the following business day. Please note, orders placed on Friday will begin processing on the following Monday as our shipping department closes over the weekend. Sömn Home will ship within 48 hours after processing has begun.

Please expect 5-7 business days for shipping within Canada and the USA, and 9-12 business days for international shipping. Delivery times do not include Saturday, Sunday, or statutory holidays.

When international orders reach their destination country, they may be subject to customs clearance procedures which may cause delays beyond original delivery estimates. Additional fees may also be incurred dependent upon the destination country’s import laws.

Sömn Home is not responsible for the payment of any duties and taxes not included in the original purchase price.

Both Pre-Order and Special Orders are items that have not yet arrived to us but can be purchased in advance. Once the items arrive, we will ship the Pre-Order or Special Order to you directly.

Special Orders are treated as a final sale, non-refundable, non-exchangeable and non-price matchable once the order has been processed. A 100% deposit is required to initiate a Special Order.

Visa

Mastercard

American Express

Discover

Paypal

Shop Pay

Apple Pay

Google Pay

PayBright

Sömn Home reserves the right to cancel any orders suspected of fraudulent activity. Any orders cancelled as a result of this will be notified by email refunded in full.

Canada

Alberta – 5% GST

British Columbia – 5% GST + 7% PST

New Brunswick – 15% HST

Newfoundland & Labrador – 15% HST

Nova Scotia – 15% HST

Northwest Territories – 5% GST

Nunavut – 5% GST

Ontario – 13% HST

Prince Edward Island – 15% HST

Quebec – 5% GST

Saskatchewan – 5% GST

Yukon – 5% GST

International

International orders may be subject to taxes and duties levied by the importing country. Should you refuse to pay duty/tax, your order will be returned to us and you will be credited the amount you paid, less restocking fee.

Shipping

All orders ship from our warehouse in Vancouver, British Columbia. You will receive an email with tracking information when your order has shipped.

CANADA SHIPPING RATES

Orders with a subtotal exceeding $250 receive free shipping.

USA SHIPPING RATES

Orders with a subtotal exceeding $375 receive free shipping.

GLOBAL SHIPPING RATES

Orders with a subtotal exceeding $750 receive free shipping.

To start a claim please contact us through our chat room or via email at contact@somnhome.com with your order number, full name, and email address.

We will start an investigation into the disappearance of the packing and will keep you updated every step of the way.

Sömn Home is not liable for damages incurred during transit. Goods damaged in transit are the responsibility of the shipping provider and we do not assume any liability for lost or damaged packages.

Return Policy

We offer 45 Days Exchange or Return. If you are still undecided, or not the right colour/size, or for any other reasons, you have 45 days after placing your order to request for either an Exchange or Return.

Please inspect your items upon receiving your order and contact us within 7 days if an item is defective, damaged, or incorrect so that we can look into the issue and make it right.

Unfortunately, we cannot accept returns or refunds on sale items or gift cards. You can also refer to our Refund Policy for further information.

Please visit our Returns Center by clicking here and have your order number and email address ready.

Yes, a restocking fee enable us to offer pre-paid return labels for all orders. This fee helps cover the cost of shipping, as well as inspecting and processing your return at our Vancouver warehouse.

This expense is not built into our prices because we believe in making our products available to you at the fairest possible cost.

- Canadian returns are subject to a $20 restocking fee.

- USA returns are subject to a $40 restocking fee due to international shipping & re-importing costs.

- International returns are subject to a $60 restocking fee due to international shipping & re-importing costs.

Trade Program

Yes, Sömn Home has a trade program for designers, hospitality, and retailers. For further information please visit our trade program page here .

Warranty

We proudly guarantee the quality of every Sömn Home product.

If you are not satisfied with one of our products at the time you receive it, or the product fails at any time due to defects in materials or workmanship, you can return it for a repair, replacement or refund, at our discretion.

This guarantee does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colours and materials over extended time and use.

Please click here for more details.